Shipping Policy
At Evans Eden, we strive to provide reliable shipping services to ensure your order arrives in a timely manner. Please review our shipping policy below.
From January to March, we experience higher order volume, so processing times may take 3-5 business days, and shipping could take up to 25 business days. We appreciate your patience!
Shipping Costs:
- Orders under $79.90: Shipping is a flat rate of $9.90 USD.
- Orders over $79.90: Enjoy free shipping!
Shipping Method:
- U.S. Orders: All orders within the United States are shipped via USPS (United States Postal Service). The typical delivery time is 14-25 days.
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International Orders: For orders outside the U.S., we ship through the local postal services of each country. For example:
- Canada: Shipped via Canada Post
- France: Shipped via La Poste
- Germany: Shipped via Deutsche Post
Important Information:
- Order Processing: We recommend placing orders in advance, as we do not offer expedited shipping options.
- Phytosanitary Certificates: We do not provide Phytosanitary Certificates for exporting seeds, bulbs, or rose plants.
- Customs Delays: Please note that seeds, bulbs, and rose plants may sometimes be held by customs. If you have not received your order within 50 days of placing it, please contact us for assistance.
Rose Root Plant Shipping Information
Please note that the processing time for rose root plants may take longer than usual. Including shipping time, delivery may sometimes exceed 30 days. Once you receive your package, please soak the roots in water before planting. If the plant does not survive within 2 weeks of planting, please contact us. We can either issue a refund or resend your order.
Please be aware that we do not accept expedited orders for rose root plants. Additionally, once the order has been shipped, we do not accept cancellations or refunds.
Thank you for your understanding!
If you have any questions about your order or shipping, please don't hesitate to reach out to us.